Privacy Policy

At Carbus24, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you:

• Visit our website
• Create an account
• Place an order
• Interact with our services

By using Carbus24, you consent to the practices described in this policy.

2.1 Personal Information

• Full name
• Email address
• Phone number
• Shipping and billing addresses
• Payment information (only via third-party providers; we do not store card details)

2.2 Technical Information

• IP address
• Browser type and version
• Device information
• Pages visited on the website

2.3 Cookies and Tracking

We use cookies and similar technologies to enhance website performance and user experience. Cookies may remember language preference, currency preference, and items in your cart.

• Process orders and deliveries
• Communicate order updates and customer support
• Customize website experience, including language and currency
• Prevent fraud and ensure secure transactions
• Comply with legal and regulatory obligations

Carbus24 does not store or process any credit/debit card information. All payments are securely handled by third-party payment providers (PayPal and N-Genius).

All PayPal transactions are processed in US Dollars (USD). The currency selected on the Carbus24 website will be converted to USD at the time of payment. Exchange rates and any conversion fees are determined by PayPal and are the responsibility of the customer.

We have no access to sensitive payment data (card numbers, CVV, expiry date, or banking credentials). Any issues with payment authorization, technical errors, or transaction disputes are handled by the respective payment provider.

Carbus24 may share your personal information only with trusted service providers necessary to operate our services, including:

• Payment gateways (PayPal, N-Genius)
• Courier services (DHL, Porter, local couriers)
• IT service providers for website hosting and support

We do not sell or rent personal information to third parties.

We implement appropriate technical and organizational measures to protect your data. Access to personal information is restricted to authorized personnel only. Payment information is transmitted securely via encrypted channels to third-party providers.

Personal information is retained only as long as necessary to fulfill business purposes or comply with legal obligations. Transaction and order history may be retained for accounting, tax, and dispute resolution purposes.

• Access: You may request access to your personal data.
• Correction: You may request correction of inaccurate or incomplete data.
• Deletion: You may request deletion of personal data where applicable.
• Objection: You may object to the processing of your data for marketing purposes.

Requests should be sent to [email protected].

If your information is transferred outside the UAE for processing, Carbus24 ensures appropriate safeguards are in place to protect your data.

Carbus24 does not knowingly collect personal information from children under 18 years. Orders and accounts are intended for individuals aged 18 and above.

Carbus24 may update this Privacy Policy from time to time. Updated policies will be posted on the website with a revised “Last Updated” date. Continued use of the website after updates constitutes acceptance of the revised Privacy Policy.